Cookie Policy

Cookies

We use a variety of different technologies on our website. These technologies include (but are not limited to) cookies, scripts, fonts and images. Some of these are considered necessary for us to deliver the website to you. Others are used to enhance our understanding of how you use our website or to assist in our marketing activities.

The purpose of this notice is to explain how we use such technologies and the third parties we work with and to provide you with clear information about their purpose. It also explains how you can control your online preferences.

New regulations will change the way in which the use of cookies is governed in the future and we'll update this notice once those changes come into effect. We may also revise this notice from time to time. If we make any material changes to the way we use these technologies, we will prominently publish the changes on our website.

Cookies - what are they?

A "cookie" is a small text file that's stored on your computer, smartphone, tablet, or other device when you visit a website or use an app. They contain specific information relating to your use of our website or app, such as login credentials; your preference settings or tracking identifiers.

Cookies are set by our web server, your browser and the web servers of the third parties whose cookies we deploy on our websites & apps. They can be read, updated or deleted by those same servers each time you visit our website/app, depending on the type of cookie

Some cookies are deleted when you close your browser. These are known as session cookies. Other cookies (such as tracking cookies or authentication cookies) remain on your device until they expire, or you delete them from your browser. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

This website uses persistent cookies.

Some cookies can impact your fundamental rights to privacy and the protection of your data. As such, we require your consent before they can be accessed or stored on your device. For this reason, we limit our use of cookies as explained below.

Cookies - how we use them

We use cookies and other similar technologies to:

• Provide products and services that you request and provide a secure online environment
• Deliver marketing and manage our marketing relationships with our third-party marketing partners
• Give you a better online experience and track website/app performance
• Help us make our website/app more relevant to you.

Here we explain a bit more about each of these types and how you can control their use.

 Necessary Cookies

These are cookies that are essential for the safe operation of our website/app and for us to provide a product or service you have requested.

Without these cookies, we are unable to provide some products or services that you might request. This category of cookies cannot be disabled.

These cookies are used to:

• track errors on our website/app and enable us to report incidents to our regulators
• deliver interactive services, such as product applications
• keep our website/app secure and protect against online fraud
• record your preference regarding our use of cookies on your device.

Performance Cookies

These cookies are set by us or our third-party analytics providers and allow us to record certain information about you, such as the pages you visit on our website; how many times you visit our website; and links you might click on.

We use this type of cookie to understand and analyse how visitors use our online services and look for ways to improve them. For example, a cookie might tell us that lots of people give up on an application process at a particular step - so we can try to make that step easier to complete.

The third-party analytics providers may also collect other information about you such as your IP address, your geographical location, what type of device you are using and information about the device. This information can be used to create a unique fingerprint to help further identify you on other web pages you might visit and can be used to create a profile of your online activities and interests.

You can see more information about which third-party analytics providers we use by visiting your Cookies Preference Centre.

Targeting Cookies

These cookies are set by us (or our third-party marketing partners) and are used to deliver onsite or offsite adverts relevant to you and your interests and to help measure the effectiveness of advertising campaigns. These cookies are called retargeting cookies and can track your browsing history and online activities across websites to create a profile of your online activities and interests. 

This information is shared with our third-party marketing partners and will enable us to serve you with advertising when you visit other sites (for example, to remind you of products or services you may have shown an interest in or to provide you with special offers). This could include information about your browsing activity, your device's IP address, cookie string data (which is used to identify the device type, operating system and browser), data about the online ads we have served to you and your interaction with those ads. We also work with third parties who may place cookies on your web browser to enable us and other advertisers to serve you with advertising based on your browsing and online search activity.

You can see more information about which third-party companies we partner with and switch these cookies off by visiting your Cookies Preference Centre. 

Cookies used by Google Analytics:

Google Analytics is a simple, easy-to-use tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example, the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to "remember" what a user has done on previous pages/interactions with the website.

Important: Read the Google Analytics privacy document for more details about the data collected by Google Analytics.

Google Analytics supports three JavaScript libraries (tags) for measuring website usage: gtag.js, analytics.js, and ga.js. The following sections describe how each uses cookie.

FACEBOOK (VISITOR ACTION PIXEL)

We use the "visitor action pixels" from Facebook Inc (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook")) on our website.

This allows user behaviour to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook's Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

Privacy Policy for the Use of Instagram

On our websites functions of the service Instagram are embedded. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged in to your Instagram account, you can link the contents of our websites to your Instagram profile by clicking the Instagram button. By this, Instagram will associate the visit to our websites with your user account. We would like to point out that we, as providers of these websites, do not obtain knowledge about the contents of transmitted data as well as their use by Instagram.

For further information, please review the Privacy Policy of Instagram: http://instagram.com/about/legal/privacy/

Cookie settings

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note that by disallowing cookies some functionality on the site may be restricted.

How to control and delete cookies

Preference Centre - If you want to restrict or block the cookies on our site, you can do this at any time through your Cookies Preference Centre by clicking on the 'Manage Preferences' at the top of the page.

The tool will record when you have consented to our use of cookies and will ask for consent again periodically to ensure users stay up to date with changes to our cookie and privacy policies. Essential cookies cannot be disabled. The tool specifically controls the cookies set by using our website and it cannot be used to block cookies on third-party websites linked from our website.

Browser Settings - Many of the cookies used on our website and through our emails can be enabled or disabled through your browser settings. The 'help' function within your browser should tell you how, or you can find out by visiting: www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html, or searching the internet for other independent information on how to delete cookies. You can set your browser to delete all past cookies and disallow third-party cookies.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.youronlinechoices.com/uk/your-ad-choices. Alternatively, you can search the internet for other independent information on cookies.

If you delete cookies relating to this website, we will not remember things about you, and you will be treated as a first-time visitor the next time you visit the site/page/app.

Below is a list of cookies that we use on our website.

Category Necessary:

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies

Category Statistics:

Statistic cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.

Category: Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Contact Us

If you have any questions or concerns about the use of your personal information as described above, please contact us at TFLI Limited, First Floor Beechwood Court, Springwood Way, Tytherington Business Park, Macclesfield, Cheshire, SK10 2XG. You can contact us at 01625 32 25 55 (Call charges apply. Standard charges from BT landlines, mobiles and other providers may vary) or email us at customerservices@tfli.co.uk.